Job Overview: This role will be responsible for assisting day to day operation with managing matters related to card scheme daily transaction monitoring 24/7/365, support customer query and analyst the card transaction performance, card risk management analyst/card fraud analyst and managing dispute & chargeback.
Responsibilities or Duties:
- Managing day to day back-office of authorization operation to ensure that 24/7/365 days is smoothly operating.
- Oversee and control inbound and outbound calls inquiry from cardholder/customer to ensure meet customer satisfaction.
- Monitoring and provide supporting any issues of card transaction for cardholder/customer.
- Developing essential operation by keeping amendment on error/loophole and implementing improvements of Authorization by complying with bank Policies & Procedures.
- Oversees daily card declined transaction for further appropriate improvement of card transaction performance.
- Leading and manage the team for investigating/raising system issue and functionality if any to avoid interruption of daily working process of operation.
- Managing and support the day to day back-office operation for card risk management.
- Managing and monitor on abnormal transaction performance trend to prevent risk & fraud transaction.
- Manage and keep track with all fraud/risk which happen to cardholder/customer.
- Reviewing system reports to minimize suspicious/fraudulent transaction risk involved.
- Managing card transaction dispute and chargeback to ensure properly processing, follow rules, and timeframes to comply with Visa Dispute Resolution.
- Monitoring the update rules & regulation to comply with Visa card scheme.
- To work closely with relevant stakeholders to solve any complaints including transaction disputes, card issues, and revert to both internal and external.
- To support closely with IT, relevant stakeholders/related departments for system enhancement or project implementation to ensure all system related issues/problems are resolved on time.
- To produce daily/weekly/monthly/yearly reports if any requirements.
- Other tasks assigned by management such as reporting Line Manager/Head of Department.
Requirement or Qualifications:
- Bachelor’s degree or Master’s degree in Business Management/Administration/Banking/or a related field/equivalent education.
- Minimum 4-5 years or above experiences in Cards, Authorization, Dispute & chargeback Management, Card risk & fraud management, or any related skills.
- Experienced in managerial function and high capacity and ability in leading the team.
- Honest, proactive, well-organized, matured, strong commitment, and good interpersonal skills
- Good communication skills including English proficiency and good knowledge in Ms. Office such as word, excel, and email.
- Adaptable, flexible and committed attitude and able to work under pressure/deadline.
- Able to work under pressure and be self-motivated