Job Overview:
This role will be responsible to perform day to day operation with matters related to card scheme daily transaction monitoring 24/7/365, support customer query and analyst the card transaction performance.
Job Description:
- Handle real time incoming transactions monitoring Cardholder for 24/7/365 is smoothly.
- Maintenance Card/Merchant status properly by daily basis.
- Handle on incoming/ outgoing call and inquiry via email on VISA credit cardholder or other banks.
- Take action immediately to temporary block card once suspicious transaction.
- Perform cardholder account maintenance and temporary block/unblock from branches/ cardholders requested.
- Generate daily report related cards maintenance report from internal system (AS400).
- Handle cardholder’s complaint via call/ email.
- Follow up pending case from time to time until closed case.
- Other tasks assigned by immediate supervisor/line manager.
Job Requirements:
- Bachelor’s degree in Business Management/Administration/Banking/or a related field
- Experiences in Cards, Authorization, Customer service, or any related skills.
- Honest, proactive, well-organized, matured, strong commitment, and good interpersonal skills
- Good communication skills including English proficiency and good knowledge in Ms. Office such as word, excel, and email.
- Adaptable, flexible and committed attitude and able to work under pressure/deadline.
- Able to work under pressure and be self-motivated